Service

Services

CRM Implementation

CRM (Customer Relationship Management) software is one of the important requirements for organizations. Customer Relationship Management enables organizations to manage and maintain relationships with their existing as well as potential customers.

We partner with Microsoft one of the industry leaders in CRM services for their product Dynamics CRM. We have expertise in planning, analysing, consulting and implementing CRM services for enterprises. CRM implementation is company-wide strategy implementation for an organization and we help achieve these goals by working closely with the different stake holders of the company.

We also have expertise in integrating CRM solutions to the mobile platform. The sales and marketing teams in this competitive environment always need easy and quick access to customer information. We help you plan, prioritize and implement strategies to channelize your customer information through different means to your employees through the enterprise CRM system.

Proven track records of Dynamics CRM implementation

Octaware has been implementing Microsoft Dynamics CRM solution for years now. We have been providing our consulting and implementation services to various verticals ranging from Real Estate and construction, Software consulting, Contracting and hiring, Education etc. We have been providing following services to these clients.

  • Business process consulting
  • Implementation planning
  • Solution architecting.
  • Development and designing custom solutions
  • Installation and implementation services.
 

Microsoft Dynamics CRM 2015

Octaware has expertise in implementing Microsoft’s latest version of Dynamics CRM 2015. We have developed various industry solutions on top of CRM like Real Estate, Software services, Healthcare, Automobile etc. Dynamics CRM covers three important areas of the customer relationship management

  • Sales - Establish 360-degree view of customer interactions and sales opportunities
  • Customer Services – Deliver value with integrated interaction and knowledge management
  • Marketing - Plan, implement, and measure more effective marketing campaigns

Features of Microsoft Dynamics CRM 2015

  • Marketing - Microsoft Dynamics CRM will help you to systemize your marketing processes to develop prospects. It includes marketing lists, campaigns management, marketing/sales collaboration tools.
  • Sales - Microsoft Dynamics CRM simplifies your sales activities and automates the sales stages by managing leads and opportunities, gauging sales activity, efficiently tracking follow-up communications.
  • Service Management & Scheduling - Provide customers with guaranteed satisfaction through consistent and efficient services. It includes cases, contracts, knowledge base, service calendars to manage and schedule services that will ensure customer satisfaction.
  • Integration with Outlook - The Outlook client of CRM allows users to access the CRM from within the native interface of outlook. Access CRM data from Outlook, track your activities, contacts, and also attach CRM sales literature and knowledge base articles directly to the emails being sent through Outlook.
  • Email Management - Send bulk emails and mass mailers with Microsoft Dynamics CRM email templates. Using Mail merge functionality you can personalize the message.
  • Analytics - Get valuable insights for your organization with real-time business intelligence tools of Microsoft Dynamics CRM. By customizing the analysis tools you can track and analyse your data for making decisions based on past performance.
  • Data Management - You can efficiently manage and audit your data in Microsoft Dynamics CRM with data management features such as auditing, data import and other data management functionalities.
  • Mobile Access - Apart from the web-client and native outlook client, users can also use the mobile client to access the CRM information on their handhelds.