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IT Infrastructure Services

Managing and scaling global IT infrastructure becomes a significant challenge for an enterprise in today's volatile business environment, thus to address this concern IT Infrastructure Services need to play a vital role in delivering an agile and flexible end-to-end business service/solutions.

Leveraging its in-depth industry and technical knowledge Octaware delivers quality services to enterprises and in the progression helping clients extract maximum value from their IT investments. With its spectrum of IT Infrastructure services, Octaware's extensive experience with strategic planning, infrastructure design and technology implementation helps customer to focus more on their core competencies.

Turnkey Projects

Increasing competition within all industries and professions entails organizations worldwide to embrace project management as a way to successfully complete projects, and achieve organizational goals thus meeting business objectives.

At Octaware, we have a client focused approach to project management thus ensuring that we deliver the right solution to our customers. We understand and develop the broader IT roadmap for each client through project management. The delivery of right initiatives at right times is ensured by executing and managing through a well prioritized suite of projects, while not losing focus from the overall organizational strategy.

Projects involve planning, solution design, scope of work, deliverables, roles & responsibilities, vendor management, documentation and project sign-off etc.

Octaware executes multivendor technology, product implementation & turnkey projects in the following domains:-

  • Messaging & Collaboration
  • Unified Communication
  • Directory Services
  • Networking Solution
  • Storage & Backup Solution
  • Security Solution
  • Monitoring Solution
  • Desktop Solution
  • Disaster Recovery Solution

Some of the Microsoft products on which we are very much focused are:

  • Messaging Infrastructure (Microsoft Exchange Server)
  • Unified Communication (Microsoft Lync Server)
  • Directory Services (Microsoft Windows Server - AD, DNS, DHCP)
  • Operations Management (Microsoft System Center Operations Manager - SCOM)
  • Infrastructure Management (Microsoft System Center Configuration Manager - SCCM)
  • Service Desk Solution (Microsoft System Center Service Manager - SCSM)
  • Security Solution (Microsoft Forefront Threat Management Gateway - TMG)

Strategic Staffing

Information Technology system plays a major role in enabling business strategy and in achieving an organization's business goals; hence resource allocation and staffing have become crucial business issues in most corporations, small and big alike. Resource shortage, lack of trained resources, delayed executions and inability to keep up with rapid technological changes are some of the critical business concerns for which an organization is keenly looking for appropriate solutions.

Octaware leverages its tenets of being business friendly and cost effective by developing a robust process framework and exceptional domain knowledge which enables it in hiring the best people talent and as such is uniquely positioned to service customer requirements. Octaware IT staffing division can provide solutions to all your staffing and resource issues through rapid turnaround and cost-competitive services.

Support Contracts

Octaware offers IT support to customers during their critical times. It is a package of comprehensive IT support on Microsoft Products.

The Support engagement is managed and delivered through key features such as:

  • SLA based response time - depending on the severity of the incident
  • Incident based telephone, email, and remote support (remotely connect to servers if required to troubleshoot and provide solution)
  • Proactive Support conducting timely health checks and guidance to remediate issues discovered during health check

All of the above services are provided by a pool of professional, skilled and experienced team though a well-defined process starting from the time an incident is logged with Octaware till the resolution and closure of the incident.

Octaware works closely with its customers to understand their requirement and then tailor a package that would best meet the support requirements.



Remote Infrastructure Management

RIM is gaining popularity amongst the businesses as it offers valuable benefits to the customers. By outsourcing services to RIM service provider, business can reduce the operational cost saving up to 60%. In addition to this, the outsourced services are managed by groups of skilled IT professional trained-well to efficiently handle all types of infrastructure related activities.

RIM provides lot of advantages over old orthodox way of managing infrastructure, including:

  • Process improvement
  • Reduced operational cost
  • Flexible IT services
  • Lower risk of IT Failure

Octaware’s fully equipped 24x7 Remote Monitoring Center (RMC) has the necessary expertise to remotely manage the below mentioned highly critical services efficiently:

  • Server Management
  • Security Management
  • Storage Management
  • Network Management
  • Database Management
  • Email Management
  • Application Support
  • Desktop Support
  • Service Desk Management